Resolving Acumatica's Data Corruption Error in Shipment Correction
This video podcast addresses a common data corruption error encountered when correcting shipments in Acumatica’s 23r2 version and provides a step-by-step solution.
Challenges
- Data Corruption Error: When attempting to adjust quantities in sales orders and shipments in Acumatica 23r2, users may encounter a data corruption error. This error typically arises when canceling items in a sales order and subsequently attempting to modify the corresponding shipment.
- Open Line Control Number Mismatch: The root cause of this error is a mismatch in line numbers between the sales order and the shipment screen. This mismatch occurs when changes are made to the sales order after a shipment has been confirmed.
Solution and Benefit
- Identify the Problematic Line Item: Carefully examine both the sales order and shipment screens to pinpoint the line item causing the mismatch.
- Adjust Sales Order Status: If the problematic line item was canceled but marked as “completed” in the sales order, uncheck the “completed” checkbox. This action ensures consistency between the sales order and shipment.
- Correct the Shipment: Once the sales order is adjusted, refresh the shipment screen and proceed with the correction. You should now be able to modify the shipment without encountering the data corruption error.
- Benefits: Resolving this error ensures accurate order fulfillment and prevents data inconsistencies in Acumatica. This solution streamlines the shipment correction process and enables businesses to maintain data integrity.
Benefits:
- Simplicity: The solution is straightforward and doesn’t require complex technical interventions.
- Effectiveness: Unchecking the “completed” box effectively resolves the data corruption error, allowing for smooth workflow.
- Highlights System Nuances: The example emphasizes the importance of understanding Acumatica’s nuances and how seemingly small actions can have significant consequences.
The video emphasizes the importance of staying updated on Acumatica’s evolving features and seeking expert help when needed. It also encourages users to leverage the Acumatica community and resources like Tayana Solutions for support.